FAQ


Q: When will my order be shipped?

A:  All orders are shipped within 24-48 hours of receipt.  This time frame is allowed to accommodate weekends and holiday.

 

Q:  ​Are there any Sucre Couture storefronts?

A:  Presently, there are no Sucre Couture storefronts.

 

Q:  ​When will I receive order confirmation?

A:  Upon checkout, you will be prompted to provide an email address.  After continuing the checkout process, an order confirmation will be sent to your email address.

 

Q:  ​How can I wholesale Sucre Couture products?

A:  Sucre Couture products are limited and therefore cannot be wholesaled.

 

Q:  ​I love a few items that are sold out.  How can they be requested?

A:  Visit the "item request" page to request the product that your wish to be restocked.  We will consider each request but cannot guarantee them.

 

Q:  How do I clean and take care of my fashion jewelry and accessories?

A:  All Sucre Couture jewelry are prone to tarnishing.  Get tips on how to prevent tarnishing and keeping your jewelry clean here.

 

Q:  Can I order by phone?

A:  All orders must be completed on the Sucre Couture website.  But if you have any questions, we would be more than happy to answer them at our customer care line - (415) 379-0302.

 

Q: What shipping options do you offer?

A:  Sucre Couture offers "Gold Sugar" and "Platinum Sugar" delivery services.  "Gold Sugar" features delivery within 2-3 business days, signature confirmation, tracking, and standard packaging.  "Platinum Sugar" features delivery within 1 business day, signature confirmation, tracking, a choice between rock candy candy or a giant swirl lollipop, and more (ideal for birthday and holiday gifts)!

 

Q: Can I cancel or add to an order?

A:  Once an order is received, it is prepared for packaging within five hours.  To cancel please be sure to contact us immediately.  Once prepared with a shipping label, an order cannot be cancelled.  Adding to an order cannot be done.  Instead, we will be more than happy to create an additional order with no shipping charges.

 

Q: How do I track my package after is has been shipped?

A:  A United States Postal Service tracking number will be sent to your email address.  You can track an order there.

 

Q:  ​What is your store return policy?

A:  All sales are final.  This policy includes and is not limited to repairs.  Jewelry is sold with protective bags.  Please use for the longevity of items.  If items are damaged during shipping, Sucre Couture will grant a replacement or exchange at no cost.  Any other determinations are made at will of the company.  Sucre Couture possesses the right to deny service under circumstance which would not infringe upon a patron's civil rights.

 

Q:  ​Can I purchase a Sucre Couture gift card/certificate?

A:  Yes!  Purchases can be made in the amounts of $5, $10, $15, $25, $50, and $100.  All gift cards are digital and will be sent to a provided email address.

 

Q: What forms of payment are accepted?

A:  All major credit cards (AMEX, Mastercard, Visa, Discover, Diners Club) and Pay Pal account balances are accepted as payment method.  If hosting a Sucre Couture event, guests are allowed to pay with cash.